Frequently asked questions
Where do I pick up my rentals from?
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To ensure that rentals are properly taken care of during transit, we currently do not allow clients to pickup or drop off rental items. Our company is full service- so once your reservation is fully paid for- we bring the items directly to your event and will also remove the items for you!
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Do we need to make a deposit to reserve an item?
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Yes, rental items are not reserved until the 50% non-refundable deposit has been paid. The remaining balance must be paid in full 2 weeks prior to date of your event.
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How can I get help receiving a quote?
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Rentals can be booked directly through our website- but if you do require some additional help, please feel free to send us an email or send us a message through our Contact Page. We are happy to help!
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What if an item is damaged during the event?
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If an item is damaged or missing, a replacement fee will be charged to the client.
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What is considered a damaged item?
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Any item that cannot be fully replaced or restored is considered damage.
Examples include:
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broken or missing pieces
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burns, permanent staining
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rips/tears, etc.
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Please call or email us for more details.
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What if I don’t see an item I need?
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Don’t see an item you’re looking for? Shoot us an email and we’ll see if we can get it for you or make a recommendation!
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What areas do you service?
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We are located in Midlands area of South Carolina.
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